VALA2012 Session 7 Peasley

VALA2012 Session 7 Peasley

Demystifying automated retrieval systems: the clients’ perspective

VALA2012 CONCURRENT SESSION 7: Spaces, Physical and Virtual
Wednesday 8 February 2012, 13:45 – 14:15
Persistent URL:

Jennifer Peasley

Macquarie University Library, NSW

Please tag your comments, tweets, and blog posts about this session: #VALA2012 and #S7JP

VALA2012VALA Peer Reviewed
Watch the presentation View the presentation on the VALA2012 GigTV channel
Wednesday, February 08, 2012, 1:45 PM AUSEDT, 27 Minutes 54 Seconds.


The implementation of an automated storage and retrieval system at Macquarie University Library offered clear benefits for managing our collection, but the impact on clients of the library was largely unknown. Client acceptance was critically important to the success of the project; we used this opportunity to work more closely with clients, change perceptions and identify new ways of improving both physical and virtual access to the collection. This paper will explore the implementation of this new system, the work undertaken to gain client acceptance and the development of services to improve the exposure of library resources.

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial License.