VALA2008 Session 13 McKay

VALA Peer Reviewed PaperShibbolising Online Librarian: how two university libraries enhanced their collaborative chat reference service by using a MAMS Mini grant to add authentication and develop an interoperable chat client

VALA 2008 CONCURRENT SESSION 13: Virtual Reference
Thursday 7 February 2008 11:55 – 12:30
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Jean McKay

Manager Liaison Services, Murdoch University

Annmaree Brown

Liaison Librarian, Macquarie University

Helen Bronleigh

Library Systems Coordinator, Murdoch University

Margaret Wright

Frontline Services Manager, Macquarie University

Please tag your comments, tweets, and blob posts about this session: #VALA2008


Chat reference, so what’s new or innovative about that? It’s a common enough service now offered by many libraries. In fact, Macquarie and Murdoch University Libraries have collaborated to provide a virtual reference service since March 2003 as described in a paper presented at the VALA2004 Conference. Since then Online Librarian has been transformed using open source standards and freeware products. The result is a robust and scalable product that allows multiple operators, smart assignment of calls, transfer of calls and automatic statistics collection.