VALA2008 Session 10 Forsyth

VALA Peer Reviewed PaperFancy walkie talkies, Star Trek communicators or roving reference?

VALA 2008 CONCURRENT SESSION 10: Enabling Technologies
Wednesday 6 February 2008 15:10 – 15:40
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VALA Travel ScholarEllen Forsyth, 2006 VALA Travel Scholar

Consultant, Public Library Services, State Library of New South Wales

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This paper investigates the customer service benefits of using Vocera badges, which utilise a portable wireless technology (WiFi), to facilitate roving reference service. Use of portable voice communication devices allows the help to be taken to the people and away from service desks. These communication technologies allow library staff to easily access the expertise of other staff. There are no library uses of Vocera devices in Australia at August 2007.