Online librarian – real time / real talk: an innovative collaboration between two university libraries
VALA 2004 CONCURRENT SESSION 5: Virtual Reference
Manager, Reference and Research Advisory Services, Macquarie University Library
Reference Librarian, Macquarie University Library
Manager Liaison Services, Murdoch University Library
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Collaboration has been a catchword within the library community for many years and now technological developments have made it possible to share staff and resources across time and distance. This paper describes how Macquarie University Library, NSW, and Murdoch University Library, WA, collaborated to produce an innovative online reference service for the academic year of 2003. It outlines the process of implementation between the libraries and outlines how the service uses Microsoft’s NetMeeting to enable real-time conversations via voice-over IP (VoIP).