VALA2022 Onsite Session 4 Splawa-Neyman

What the dickens is a data concierge? Researcher interviews and data management reviews: misinformation, appreciation and remediation


Tuesday 14 June 2022, 15:15 – 15:45

Patrick Splawa-Neyman
  • Open Scholarship and Data Services Liaison Librarian
  • Monash University

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Read the paper and view the presentation recording and slides here:


The Data Concierge Project investigated the data management practices of 232 researchers and graduate research students at Monash University in 2020, and uncovered a need to more deeply and personally engage with researchers. The Data Management Reviews Project followed in 2021 and applied the newly acquired knowledge to provide one-on-one assistance to researchers. Feedback from researchers confirmed the value of the reviews and the need for closer engagement. An evidence-based practice model is used to assess how well researchers are being supported, and the paper concludes with ten core researcher engagement principles.


As a project manager in data management Patrick Splawa-Neyman has a proven track record of deeply engaging with researchers, raising the profile of open scholarship and open data, and successfully working collaboratively across institutions. His unique blend of skills from pharmaceutical sales, and sales and marketing for an open data vendor has led to the practical application of research data management support. He is motivated to support researchers and support staff to make informed, data-driven decisions.

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License