VALA2020 Vendor 1 King

Intuitive library discovery

Tuesday 11 February 2020, 3:20 – 3:50

Cathy King
  • Executive Director
  • OCLC

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Read the paper, view the video of the presentation on the VALAView channel and view the presentation slides here:


Today’s library users have expectations based on major commercial services. To be successful in this environment, libraries need to connect to users personally while providing access to a universe of unique, valuable content. OCLC research shows that convenience is considered, in many cases, more important than getting the best search results. The need to meet user expectations is obvious, but the steps to get there may present some challenges. Although improvements will be iterative, speed is imperative. And it will require a willingness to let go of functions and processes that no longer serve the needs of our users.

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