The C Equation: Content + Connection + Community = Contented Customers
VALA2018 PLENARY SESSION 5
Thursday 15 February 2018, 9:00 – 10:15
David Lee King
Topeka & Shawnee County Public Library, Kansas
Please tag your comments, tweets, and blog posts about this session: #vala2018 #p5
View the video of the presentation on the VALA2018 GigTV channel here:
Big or small, urban or rural, every library has three critical aspects that will always affect customers: content, connection, and community.
Learn how to harness the power of traditional and emerging content needs, face-to-face connections—whether online or in-person—and community building. Putting these 3Cs to work will help your library achieve the ultimate goal: contented customers.
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