VALA2008 Session 9 Kirkham

VALA Peer Reviewed PaperWRMS with legs: a customised approach to a work request management system

VALA 2008 CONCURRENT SESSION 9: Management Information
Wednesday 6 February 2008 14:35 – 15:05
Persistent URL: http://www.vala.org.au/vala2008-proceedings/vala2008-session-9-kirkham

Barbara Kirkham

Librarian, Reference Services, State Library of Queensland
http://www.slq.qld.gov.au

Peter Collins

Library Technician, Reference Services, State Library of Queensland
http://www.slq.qld.gov.au

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Abstract

In 2005, the State Library of Queensland began a project to design and implement an integrated system that could manage work requests from a single platform for units with diverse activities, including IT, facilities management, document delivery and reference services. The reward at the end of a comprehensive process analysis is a sophisticated work request management system, which has satisfied its original brief and demonstrated its capacity to adapt to organisational change. This discussion describes how the practical application of a system built on a call centre model has transformed the way the State Library manages its service and information transactions.

VALA2008 Session 12 Dellit

VALA Peer Reviewed PaperCollecting the best data: improving cataloguing systems

VALA 2008 CONCURRENT SESSION 12: ILMS
Thursday 7 February 2008 11:55 – 12:30
Persistent URL: http://www.vala.org.au/vala2008-proceedings/vala2008-session-12-dellit

Alison Dellit

Metadata Librarian, National Library of Australia
http://www.nla.gov.au

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Abstract

As libraries come to grips with enormous changes in information-seeking behaviour, many institutions are seeking to build “new generation” catalogues, which make resource discovery simple and fun. To fully take advantage of these changes, libraries also need to re-think what data we should be recording about our collections; and how we are recording it. The National Library of Australia is developing a new tool to streamline the process of selecting a correct subject heading. In the future, an even more radical approach to subject analysis and classification may be required to efficiently catalogue the increasing amount of born-digital information.

VALA2008 Session 12 Murray

VALA Peer Reviewed PaperBuilding Web scale for libraries

VALA 2008 CONCURRENT SESSION 12: ILMS
Thursday 7 February 2008 10:45 – 11:15
Persistent URL: http://www.vala.org.au/vala2008-proceedings/vala2008-session-12-murray

Robin Murray

Vice President, Global Product Management, OCLC
http://www.oclc.org

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Abstract

Picture a virtual city of key internet payers. Google has a main street address as do Yahoo! and MSN, but where do libraries reside? Change is afoot based on a need from libraries and suppliers alike to reduce redundancy and generate what we define as Web scale services. This paper explores what we mean by Web scale and how libraries can achieve it.

VALA2006 Session 3 Crotty

VALA2006Would you like a LOMS with your ILMS? Converging the library and learning management systems

VALA 2006 CONCURRENT SESSION 3: Teaching and Learning Environments
Wednesday 8 February 2006, 11:55 – 12:30
Persistent URL: http://www.vala.org.au/vala2006-proceedings/vala2006-session-3-crotty

VALA Peer Reviewed PaperAnita Crotty

University Librarian, University of Canberra
http://www.canberra.edu.au/library

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Abstract

Higher education institutions have traditionally purchased separate systems to manage library services and to manage content for online learning. These systems are often procured separately and managed by units within the organisation with somewhat different operational objectives and business processes. This paper explores the feasibility of extending the brief for a new ILMS by including requirements for integrated management and access to all ‘learning resources’ irrespective of origin and format and describes how the institutional context as much as the technical options may influence the success of the system selection process.