VALA2022 Onsite Session 23 McLean

Thriving instead of surviving – managing technology projects during COVID-19 lockdowns


Thursday 16 June 2022, 14:10 – 14:40

Michelle McLean
  • Information Services Coordinator
  • Casey Cardinia Libraries

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Read the paper and view the presentation recording and slides here:


Casey Cardinia Libraries (CCL) were able to retain full staffing through Victoria’s lockdowns in 2020 and 2021, with the vast majority of staff working from home throughout this time. Normally this would mean that scheduled technology projects would be delayed, with staff resources not available on site for implementing, testing, rollout, and training. CCL took the opportunities offered by tools, predominantly Microsoft Teams and Litmos, to go ahead with many technology rollouts. This presentation focuses on how CCL was able to use these tools to engage remote working staff in the development, testing, training, and rollout of a number of our technology projects. This will include how CCL utilised these tools, and a review of the success of their use.


Michelle is passionate about library services, all things digital and professional development, which make up her role as Information Services Coordinator at Casey Cardinia Libraries. She is a past-recipient of a Ramsay Reid Scholarship (State Library of Victoria), alumni of the Aurora Institute, is a published author and has presented at many conferences and seminars around Australia, as well as in the US. Michelle is heavily involved in professional development through her involvement in a number of committees, including VALA.

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