VALA2022 Online Session 12 Narcis

From herders to facilitators – Library staff transition and the transformation of the Library Tour


Thursday 16 June 2022, 12:00 – 12:30

Samantha Narcis
  • Senior Manager, Client Services
  • University of Adelaide Library
Jaime Royals
  • Senior Manager, Collections and Access Services
  • University of Adelaide Library
Jordana Feek
  • Metadata Quality Coordinator
  • University of Adelaide Library

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Read the paper here:


The University of Adelaide Library has transformed the traditional library tour to a gamified, self-guided tour. Users work either independently or collaboratively, participating actively in their quest for information and discovery of library services and spaces. This paper sets out the transformation and the transition of library staff, outlines the rationale behind the change, the implementation process and highlights some considerations and benefits in moving to the new self-service model.


Samantha Narcis is the Senior Manager, Client Services at the University of Adelaide Library and has been in this role since June 2018. After more than 15 years of working in various Human Resources (HR) roles both overseas in Dubai and in Adelaide, Sam took a leap of faith going from providing HR advice to business leaders, to providing strong and positive operational leadership in a different industry- the world of Academic Libraries. Sam believes her love of reading and books might have helped with the transition just a bit! Sam currently leads the Library’s Client Services team in delivering key front-line services to Library users and facilitating access to the Library as a safe and welcoming space spanning across 3 campuses. Her portfolio includes a diverse set of responsibilities carried out by the front-line Service Delivery team, “Ask Library”, the Metadata Project team and the Collections and Facilities team. Sam is a firm advocate for a One Library ethos and with her team strives to put the user experience at the forefront of everything they do (within the University of Adelaide Library).

Jaime Royals is currently the Senior Manager, Collections & Access Services at the University of Adelaide. Jaime has worked in several roles at the University Library including as a Liaison Librarian and as the Manager of Learning and Teaching Innovation. She has a keen interest in developing and innovating library services in collaboration with stakeholders, in line with best practice and with an evidence-based approach. She is also partial to terrible dad jokes!

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License