It’s reference, Jim, but not as we know it: using the Vocera communications system to support mobile customer service at the State Library of Victoria
VALA 2010 CONCURRENT SESSION 9 – Automation
Wednesday 10 February 2010 13:45 – 14:15
Persistent URL: http://www.vala.org.au/vala2010-proceedings/vala2010-session-9-gregory
Information Services Manager, State Library of Victoria
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In January 2009 the State Library of Victoria implemented a new model for delivering reference and customer services, based on the principles of mobility, communication and teamwork. To support this new model, it became the first library in Australia to implement the Vocera wireless communications system. This paper outlines the impetus for change, describes the use of the Vocera system and provides an analysis of the pros and cons of this implementation.