VALA2008 Session 9 Feighan

VALA Peer Reviewed PaperMeasuring your work and reporting your value as we move to Library 2.0

VALA 2008 CONCURRENT SESSION 9: Management Information
Wednesday 6 February 2008 14:00 – 14:30
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David Feighan

Assistant Director, Library & Information Services, Australian Taxation Office

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As libraries shift towards Library 2.0 structures and service delivery models, they face the challenge of continuing to measure and report meaningful metrics. At the same time, many host organisations have become increasingly focused on accountability and the reporting of value. This has had an impact on the rigour and detail expected of libraries when reporting to their host organisations. This paper looks at the current state of eLibrary performance metrics, and considers these metrics against the increasing demand to report more than just usage. In doing so, the paper considers the options available to libraries to measure and report value in the emerging Library 2.0 environment.