VALA2006 Session 16 Karasmanis

VALA2006Online Tutorials: delivering training in VDX Document Delivery to end users – on campus, off campus and offshore

VALA 2006 CONCURRENT SESSION 16: Managing Internal and External Stakeholders
Friday 10 February 2006, 14:00 – 14:30
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VALA Peer Reviewed PaperSharon Karasmanis

Interlending and Document Delivery, Deputy Resource Delivery Services Librarian, La Trobe University Library

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La Trobe University Library provides interlending and document delivery services to academic staff and postgraduate students located in campuses and research centres in the Melbourne metropolitan area and regional Victoria, as well as remote off campus students throughout Australia, and off shore students predominantly in China and Vietnam. In 2004, the Library implemented VDX software to manage all interlending and document delivery requests. ZPortal, the web based customer interface, provides request management and desktop delivery of documents. This paper describes the experience of developing online tutorials, in response to the need to provide a simple training solution for all end users in the use of this new system.