VALA2004 Session 11 Feighan

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Understanding the drivers of online data usage: an empirical analysis

VALA 2004 CONCURRENT SESSION 11: User Behaviour
Thursday 5 February 2004, 11:20 – 12:50

David Feighan

ISP Manager, VICNET, State Library of Victoria

VALA Peer Reviewed Paper

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This paper investigates what drives online data use in 60 public library and council sites across Victoria. The results suggest that simple measures, such as hours of opening and the number of terminals, are not sufficient to account for the variations in use across the sample sites. The results also suggest these simple measures do not provide adequate data for operational and policy planning. By analysing the Internet data used over twelve months, and through case studies analysis, this paper explores what drives Internet data usage and how libraries can take greater control of their data requirements and costs.