Receiving, responding to and recording research and reference enquiries electronically – the new 3Rs in enquiry services
VALA2002 CONCURRENT SESSION 6: e-research
Wednesday 6 February 2002, 15:10 – 15:40
Persistent URL: http://www.vala.org.au/vala2002-proceedings/vala2002-session-6-jesty
State Library of Victoria
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This paper discusses the implementation of a Lotus Notes Research Information Management System – know as RIM-r – at the State Library of Victoria. This system captures, stores and indexes all extended research and reference enquiries with the aim of making that knowledge database available for access and re-use throughout the organisation. RIM-r has enabled the State Library of Victoria to receive, respond to and record enquiries electronically and to improve its ability to achieve its aim of being a major research and reference institution.
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