Self-service — the revolution’s here!
VALA 2002 CONCURRENT SESSION 14: e-services
Friday 8 February 2002, 14:00 – 14:30
Persistent URL: http://www.vala.org.au/vala2002-proceedings/vala2002-session-14-aulich
Michael Aulich and Christine Mackenzie
Brisbane City Council Library Services
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Increasingly public libraries are recognising the need to move from the supermarket checkout model of operations to upskilling their scarce staff to provide information and outreach services to their communities. Hiring more staff is not generally an option in these times, and it is imperative that libraries encourage their customers to move increasingly to a self-service paradigm, particularly for circulation.
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