ICT as core business: will we prosper or drown?

VALA 2010 CONCURRENT SESSION 12 - IT Management
Thursday 11 February 2010 11:05 - 11:35
Persistent URL: http://www.vala.org.au/vala2010-proceedings/vala2010-session-12-mcdonald

Carolyn McDonald

Technology Services Librarian, Gold Coast City Council
https://www.goldcoast.qld.gov.au/library

Kate Davis

Online Futures Librarian, Gold Coast City Council
https://www.goldcoast.qld.gov.au/library

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Abstract

Recent changes in IT organisations have resulted in changes to library IT support. Concurrently, new tools and systems for service delivery, have become available, but these require a move away from the traditional ICT model. Many libraries are investigating new models, including Software as a Service (SaaS), cloud computing and open source software. This paper considers whether the adoption of these tools and environments by libraries has occurred as a result of a lack of suitable ICT solutions and support ICT organisations. It also considers what skills library staff need in order to ensure sustainability, supportability, and ultimately, success.