Persistent URL: http://www.vala.org.au/vala2004-proceedings/vala2004-session-5-fletcher

Online librarian – real time / real talk: an innovative collaboration between two university libraries VALA 2004 CONCURRENT SESSION 5: Virtual Reference Tuesday 3 February 2004, 14:35 - 15:05 Janet Fletcher Manager, Reference and Research Advisory Services, Macquarie University Library http://www.lib.mq.edu.au Philippa Hair Reference Librarian, Macquarie University Library http://www.lib.mq.edu.au Jean McKay Manager Liaison Services, Murdoch University Library http://library.murdoch.edu.au

Please tag your comments, tweets, and blob posts about this session: #VALA2004

• VALA2004-Session-5-Fletcher-Paper (73.28 kB)
  

Abstract

Collaboration has been a catchword within the library community for many years and now technological developments have made it possible to share staff and resources across time and distance. This paper describes how Macquarie University Library, NSW, and Murdoch University Library, WA, collaborated to produce an innovative online reference service for the academic year of 2003. It outlines the process of implementation between the libraries and outlines how the service uses Microsoft’s NetMeeting to enable real-time conversations via voice-over IP (VoIP).