VALA2002 Session 7 Maquignaz

VALA2002
vala peer reviewed

Learning from our clients – Victoria University Library web site evaluation

VALA2002 CONCURRENT SESSION 7: Performance and Useability
Thursday 7 February 2002, 15:10 – 15:40
Persistent URL: http://www.vala.org.au/vala2002-proceedings/vala2002-session-7-maquignaz

Laura Maquignaz and Jane Miller

Victoria University Library

Please tag your comments, tweets, and blog posts about this session: #vala2002

Abstract

A Library’s World Wide Web presence is a significant client interface and virtual service point. As with any service, evaluation is crucial. Usage patterns need to be analyzed and client perceptions sought. The value ascribed by clients to a service need to be balanced against resources committed to providing that service. This paper outlines the action research undertaken during 2001 by Victoria University Library on its web site usage. The research employed a range of methodologies – an online survey, statistical collection and analysis, and focus groups held with web service stakeholders. The major objective of the research was to understand the experience of the Library’s clients in their interactions with the website and to effect change according to their needs.

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial License.

 

VALA2004 Session 10 Maquignaz

Persistent URL: http://www.vala.org.au/vala2004-proceedings/vala2004-session-10-maquignaz

The Centrality of the Integrated Library Management System: a Strategic View of Information Management in an E-Service Environment

VALA 2004 CONCURRENT SESSION 10: Extending the ILMS
Thursday 5 February 2004, 10:45 – 11:15

Laura Maquignaz

Manager, Library Information Resources Management, Victoria University
http://library.vu.edu.au

Jane Miller

Network Information Services Librarian, Victoria University
http://library.vu.edu.au

VALA2004
VALA Peer Reviewed Paper

Please tag your comments, tweets, and blob posts about this session: #VALA2004

Abstract

This paper investigates the impact of the changing information environment on the expectations of academic libraries in terms of the functionality of their Integrated Library Management System (ILMS). This research finds that libraries still strategically rely on their ILMS for their services and are adding functionality from their system vendors as it becomes available. “Add-on” systems (non ILMS) are being used to cater for the requirements of digital data but at this stage do not dominate. The partnership between academic libraries and their ILMS vendors seems strong – as long as these vendors can continue to add the required functionality.