Tag Archives: User Experience

VALA2016 Session 14 Newton

VALA2016 Conference logo
vala peer reviewed
Michelle Riggs
Michelle Riggs
Kristy Newton
Kristy Newton

Everybody’s talking but who’s listening? Hearing the user’s voice above the noise, with content strategy and design thinking

VALA2016 CONCURRENT SESSION 14: Design
Thursday 11 February 2016, 11:25 – 11:55
Persistent URL: http://www.vala.org.au/vala2016-proceedings/vala2016-session-14-newton

Kristy Newton and Michelle Riggs

University of Wollongong Library, NSW

Please tag your comments, tweets, and blog posts about this session: #vala16 #s35

Read the paper, view the video of the presentation on the VALA2016 GigTV channel and view the presentation slides here:

  • Icon
    VALA2016 Session 14 Newton Paper 3.54 MB
  • Icon
    VALA2016 Session 14 Newton Video 0.00 KB
  • Icon
    VALA2016 Session 14 Newton Slides 1.64 MB

Abstract

Targeted, consistent content encourages library users to engage with our services and resources. As the user experience, particularly offshore, is largely defined by interactions with our virtual services, it is more important than ever to listen to the user and craft content that forms part of an ongoing conversation. This paper shares the University of Wollongong Library’s experience of developing a content strategy and using personas with design thinking to firmly place user experience at the heart of content and service delivery.

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial License.

 

VALA2006 Session 16 Gao

VALA2006Accessing and using Australian university libraries’ online information services – offshore experience

VALA 2006 CONCURRENT SESSION 16: Application Customisation and Open Source
Friday 10 February 2006, 14:35 – 15:05
Persistent URL: http://www.vala.org.au/vala2006-proceedings/vala2006-session-16-gao

VALA Peer Reviewed PaperLily Gao

Librarian, National Meteorological Library, Bureau of Meteorology, Melbourne
http://www.bom.gov.au

Please tag your comments, tweets, and blob posts about this session: #VALA2006

Icon
VALA2006 Session 16 Gao Paper 519.17 KB
Icon
VALA2006 Session 16 Gao Podcast 10 MB

Abstract

Rapid growth of offshore programs offered by Australian universities in the People’s Republic of China (P.R. China) has presented challenges to the university libraries’ online information services, an important means of supporting offshore programs. To gain some baseline information in this area, the author conducted a pilot study and visited some of the Australian offshore programs’ host institutions and libraries in P.R. China. This paper will present some of the useful information and data collected during the visit. Discussion will focus on offshore students’ experience with their home library online services and their implications for the Australian university libraries’ services.