Tag Archives: Kristy Newton

VALA2018 Session 15 Newton

 

 
vala conf home button
 
vala peer reviewed
 
Kirsty Newton and Courtney Shalavin
Courtney Shalavin and Kristy Newton
 

Meet them where they are: bringing the Learning Co-Op into the digital space

VALA2018 CONCURRENT SESSION 15
Thursday 15 February 2018, 11:25 – 11:55

Kristy Newton and Courtney Shalavin

University of Wollongong Library

Please tag your comments, tweets, and blog posts about this session: #vala2018 #s38

Abstract

The University of Wollongong (UOW) Learning Co-Op developed an online portal to complement its physical services, providing support for the development of students’ academic, information, and digital literacies. A user-centred design process was used to identify student needs and create meaningful, relevant content. The project employed student partners to ensure the inclusion of a strong student voice, and integrated a peer-led design strategy where the student partners identified and advocated for the needs of other students. The project utilised a collaborative approach to the creation of resources and service models, working with UOW students and staff from multiple professional units.

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial License.

 

VALA2016 Session 14 Newton

VALA2016 Conference logo
vala peer reviewed
Michelle Riggs
Michelle Riggs
Kristy Newton
Kristy Newton

Everybody’s talking but who’s listening? Hearing the user’s voice above the noise, with content strategy and design thinking

VALA2016 CONCURRENT SESSION 14: Design
Thursday 11 February 2016, 11:25 – 11:55
Persistent URL: http://www.vala.org.au/vala2016-proceedings/vala2016-session-14-newton

Kristy Newton and Michelle Riggs

University of Wollongong Library, NSW

Please tag your comments, tweets, and blog posts about this session: #vala16 #s35

Read the paper, view the video of the presentation on the VALA2016 GigTV channel and view the presentation slides here:

  • Icon
    VALA2016 Session 14 Newton Paper 3.54 MB
  • Icon
    VALA2016 Session 14 Newton Video 0.00 KB
  • Icon
    VALA2016 Session 14 Newton Slides 1.64 MB

Abstract

Targeted, consistent content encourages library users to engage with our services and resources. As the user experience, particularly offshore, is largely defined by interactions with our virtual services, it is more important than ever to listen to the user and craft content that forms part of an ongoing conversation. This paper shares the University of Wollongong Library’s experience of developing a content strategy and using personas with design thinking to firmly place user experience at the heart of content and service delivery.

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial License.